Terms & Conditions

Last Updated: May 2026

Welcome to Ubashe.pk. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our online gift delivery services.

General Information

Ubashe.pk is an online gifting platform in Pakistan offering flowers, cakes, chocolates, gift baskets, personalized gifts, and other occasion-based gift items with delivery services across Pakistan.

We reserve the right to update or modify these terms at any time without prior notice.

Orders & Payments

All orders placed through our website are subject to product availability and order confirmation.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities
  • Verify payment information
  • Request additional confirmation if needed

Prices and product availability may change without notice.

Delivery Policy

We offer gift delivery services in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and other cities across Pakistan.

Same-Day Delivery

Same-day delivery is available for selected products and locations based on order timing and availability.

Delivery delays may occur due to:

  • Weather conditions.
  • Public holidays.
  • Traffic or operational issues.
  • Incomplete delivery information.
  • Lockdowns by the government.
  • Courier Delays.

Customers are responsible for providing accurate recipient details.

Product Substitution

Some flowers, cakes, chocolates, packaging, or gift items may vary slightly based on seasonal availability and city limitations.

In such cases, products may be substituted with similar items of equal value and quality.

Personalized Orders

Customized and personalized gifts require additional preparation time and may not be eligible for cancellation or refund once production has started.

Customers must ensure all customization details are correct before placing an order.

Cancellation & Refund Policy

Orders can only be cancelled before preparation or dispatch.

Refunds may not apply for:

  • Delivered products
  • Customized items
  • Incorrect delivery information was provided by the customer
  • Failed delivery attempts due to the recipient’s unavailability

For refunds, check out our refund policies, or for support requests, customers may contact our support team through the contact information provided on the website.

Intellectual Property

All website content, including logos, images, product descriptions, graphics, and text on Ubashe.pk, is the property of Ubashe.pk and may not be copied, reproduced, or used without permission.

User Conduct

Users agree not to:

  • Misuse of the website
  • Submit false information
  • Attempt unauthorized access
  • Use the website for unlawful activities

Privacy & Security

Customer information is handled securely and used only for order processing, communication, and service improvement according to our Privacy Policy.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the official contact details available on Ubashe.pk, or you may contact us through our official WhatsApp: 03317778885

Thank you for choosing Ubashe.pk to celebrate your special moments with thoughtful gifts and reliable delivery services across Pakistan.